Shipping policy
Shipping Policy Last updated: 20.10.2026
We ship worldwide. Shipping is a flat €10 on every order, wherever you are.
1. Delivery time
- Most orders arrive within about 2 to 3 weeks of being placed.
- Each piece is prepared for you and checked by hand before it ships. We email you when your order ships, with a tracking number.
- Delivery times are estimates. During campaigns, holidays and busy periods, or because of production, courier or customs delays outside our control, delivery can take longer. If your order is delayed, we will let you know by email.
2. Customs, duties and taxes
Depending on your country, local import duties or taxes may apply when your parcel arrives. They are set by local authorities, not by us. If you have a question before ordering, email us and we will be happy to help.
3. Order tracking
When your order ships, we email you a tracking number so you can follow your parcel on the courier's website.
4. Damaged or lost parcels
Please check your parcel when it arrives. If anything is damaged or missing, contact us within 7 days of delivery with photos and we will make it right. If a parcel is lost in transit, we will open a claim with the courier and send a replacement or a refund.
5. Address changes
You can change your shipping address until your order ships. We cannot be responsible for parcels that cannot be delivered because of an incorrect or incomplete address.
6. Order cancellation
Because every piece is made to order, you can cancel within 24 hours of placing your order for a full refund. After that, you can still return your order within 14 days of delivery under our Refund Policy.
7. Returns
You can return any item within 14 days of delivery for a full refund. See our Refund Policy.
8. Contact
Questions about delivery? Email support@maelle-paris.com.